Política de reembolso

Last updated: October 28, 2026

We want you and your dog to love your purchase. If you're not happy, you can return it within 30 days of delivery.

Eligibility

  • Request your return within 30 days of receiving your order.
  • The item must be clean, in good condition and returned with all its parts. For hygiene reasons, please remove any pet hair before sending it back.
  • Keep your order number or proof of purchase.

How to start a return

  1. Email us at nyrora21@gmail.com with your order number and the reason for the return.
  2. We'll reply within 1–2 business days with the return address and instructions. Items sent back without first contacting us cannot be accepted.
  3. Ship the item back with a trackable shipping service.

Damaged, defective or wrong item

If your item arrives damaged, defective or isn't what you ordered, email us within 7 days of delivery with your order number and a photo or short video of the problem. We'll send you a free replacement or a full refund — you won't have to pay anything.

Return shipping costs

For change-of-mind returns, return shipping is paid by the customer. For damaged, defective or wrong items, we cover it.

Refunds

Once your return is received and inspected, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days; your bank may take a few extra days to show it.

Exchanges

Need a different plug type? Email us and we'll help you swap it.

Contact

Any question about returns: nyrora21@gmail.com.