Order tracking

Where's my order?

Enter the tracking number from your shipping confirmation email to see exactly where your package is.

You'll find it in the email we sent when your order shipped. It can take 24–48 h to show the first update.

Have an account? View your orders

Your order's journey

  1. Order confirmedDay 0You get a confirmation email right away.
  2. Packed with care1–3 business daysWe prepare and pack your order.
  3. ShippedTracking emailedYour tracking number lands in your inbox.
  4. On its way8–14 business daysFollow every step with your tracking number.
  5. DeliveredBath time!Time to try it with your dog.

Something doesn't look right? Email us at nyrora21@gmail.com with your order number and we'll sort it out.